Sponsor FAQs

How do I edit my ad?
It’s simple. If it’s your first time, you’ll need to reset your password and log in. Here’s a walkthrough. Once logged in as a Sponsor, press My Info and scroll to the bottom. From there, changes can be made in two places: Edit Sponsor Information and Manage Offers. Edit Sponsor Information edits general information about your business that displays across all your ads, like your business name, address, phone number, etc. Manage Offers edits information in specific ads you’re running, like the Offer amount, banner ad and push notification content (if applicable), etc. As a reminder, we can’t give any legal advice and advertising rules and regulations change frequently and vary from jurisdiction to jurisdiction, and you are responsible for ensuring any offers made to customers are compliant with your local laws. Need help with your offer? Use our Offer Builder tool, call or chat us!

Why is it asking for a Landscape Photo?
That’s because displaying a portrait-oriented photo in this spot would throw off the look and feel of the digital guidebook. It’s not you, it’s us! There are various third-party photo cropping apps you can use, or just select another photo with the required orientation.

Those aren’t my pictures. Can I change them?
Your ad might have been built with stock images. If you’d like to change them, you certainly can. You’ll need to log in (use our Getting Started page for a walkthrough) and then navigate to Manage Offers. Select your ad. The Main Image is the image at the top of your ad, and the Additional Images display at the bottom, under the text.

What kind of offer should I make?
A competitive one! Please refer to our Offer Builder page for offers for your industry. Consumers are drawn to saving money, and the more attractive your offer is, the more you stand to gain their vote of confidence by getting a message or a call from them! Remember, you set the final rules for how your Offers work, and the suggested offers we’ve put together for your industry help to protect you by stating a maximum amount allowed for each offer. As a reminder, we can’t give any legal advice and advertising rules and regulations change frequently and vary from jurisdiction to jurisdiction, and you are responsible for ensuring any offers made to customers are compliant with your local laws. Chat your account specialist today and ask about the suggested offers for your industry!

What does Max Offer mean and how does it work?
That’s the most you’ll offer as a discount. That’s there to show how much a customer can potentially save with you, and also limit how much of a discount you’ll offer to potential customers. Entering 300 will display “Save up to $300” on your listing, for example. As a reminder, we can’t give any legal advice and advertising rules and regulations change frequently and vary from jurisdiction to jurisdiction, and you are responsible for ensuring any offers made to customers are compliant with your local laws.

I don’t want to offer such a large discount. How should I set it up to offer less?
There are many ways to protect your bottom line for your offer and still make a very attractive offer to consumers. Please refer to our Offer Builder page for offers for your industry. For example, as a contractor, “Take a 15% discount, up to $300” and “Take a 5% discount on Labor, save up to $300 by pressing Connect and calling us today!” both allow the customer to save up to $300 on their service, but the second offer restricts the proportion you’ll offer as discount, as well as to what expenses that discount is applied, which can save you more than twice as much money on your offer to customers in the long run but still allow you to make a very attractive offer of up to $300 in savings to your customers. See how that works? As a reminder, we can’t give any legal advice and advertising rules and regulations change frequently and vary from jurisdiction to jurisdiction, and you are responsible for ensuring any offers made to customers are compliant with your local laws. For more ideas, visit our website or chat with your account specialist today and ask about recommended suggested offers for your industry.

It says Manage Offer, but I can’t offer a monetary discount. What do I offer?
Some industries, specifically Insurance, Mortgage, Home Warranty, Financial Advisor, and Title, aren’t permitted to offer monetary discounts in many jurisdictions. In those cases, you simply set your Max Offer to FREE and offer a Free Phone Consultation. There are various ways in which that could be worded that allow for compliance with corporate and regulatory rules, our suggested offers have passed these compliance reviews many times in the past. As a reminder, we can’t give any legal advice and advertising rules and regulations change frequently and vary from jurisdiction to jurisdiction, and you are responsible for ensuring any offers made to customers are compliant with your local laws.

What’s the difference between Edit Sponsor Information and Manage Offers?
Changes to your ad(s) can be made in two places: My Info -> Edit Sponsor Information and My Info -> Manage Offers. Edit Sponsor Information edits general information about your business that displays across all your ads, like your business name, address, phone number, etc. Manage Offers edits information in specific ads you’re running, like the offer itself, max offer amount, banner ad and push notification content (if applicable), etc. Need help with your offer? Call or chat us today!

What’s that wording in the About This Offer category and why is it there?
That’s standard disclaimer language that applies to most industries. As a courtesy, we pre-populate that field to help protect your interests, your liability, and allow you to offer discounts at your discretion and in line with your rules. As a reminder, we can’t give any legal advice and advertising rules and regulations change frequently and vary from jurisdiction to jurisdiction, and you are responsible for ensuring any offers made to customers are compliant with your local laws.

What is a banner ad?
A banner ad in our app is a text-based ad that appears along the bottom button of the Top Deals view and most main views in the app. The text rotates every few seconds, and advertiser’s messages appear over and above any other activity on the screen. Your carefully selected call-to-action brings homebuyers and customers to your offer and helps to deliver a higher conversion rate than a traditional listing!

What is a Push Notification?
A push notification in our app is a text-based ad that appears in any user’s Phone Notifications, and directly notifies the user much like a text message would, whether they’ve got the app open or not. The message is delivered to ALL users that have viewed the agency and have push notifications enabled in the past 90 days!  It’s a powerful way to directly reach new customers that cuts through all the red tape and delivers your message right to your target market! Your carefully selected call-to-action brings homebuyers and customers to your offer and helps to deliver a far higher conversion rate than a traditional listing or banner ad!

How do I edit banner ads or push notifications?
If enabled, Call us at 800-836-1982 and ask our Sales Team to help craft a Banner Ad or a Push Notification that can bring more customers to you today!

How can I move up higher in the listings?
Call us at 800-836-1982 and ask our Sales Team where you are in the listing priority, and if an upgraded plan can help boost your exposure to new customers!